At Layer Outfit, we’re committed to making your experience as smooth as our signature buttery-soft fabrics. Whether you’re eagerly awaiting your new intimates or need to make an adjustment, we’ve designed our policies with your comfort in mind.

Shipping Information

We ship worldwide (excluding certain remote areas and parts of Asia) with two convenient options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after dispatch

Free Shipping

  • Carrier: EMS
  • Requirements: Orders over $50
  • Delivery Time: 15-25 business days after dispatch

All orders are processed within 1-2 business days before shipping.

Our Flexible Returns Policy

We want you to love every piece as much as we do. If something isn’t quite right, our hassle-free returns process makes it easy to exchange or return.

Return Guidelines

  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with tags attached
  • All original packaging must be included
  • A completed return form must accompany your package

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear bottoms with removed hygiene liners
  • Bras with removed protective strips
  • Final sale items (clearly marked during checkout)

How to Return an Item

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order
  2. Complete the Form: Fill out our Returns & Exchanges Form (template provided below)
  3. Package Securely: Include the completed form with your items in the original packaging
  4. Ship Back: Send your return package to:
    Layer Outfit Returns
    116 Twin House Lane
    Miller, US 65707

Return Shipping Options

  • Self-arranged shipping: You’re responsible for return shipping costs (we recommend using a trackable service)
  • Prepaid Label (US customers): For $8.95, we can email you a prepaid return label (deducted from your refund)

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your original payment method will be credited (credit cards/PayPal)
  • Original shipping fees are non-refundable
  • For exchanges, we’ll ship your new item once the return is received

International Returns

  • You’re responsible for all return shipping costs and any applicable customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may take 7-10 days to appear in your account

Returns & Exchanges Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Layer Outfit Customer Care,

I would like to request a [return/exchange] for my recent order (#[Order Number]). Below are the details:

  • Item(s) for return: [Product Name, Size, Color]
  • Reason for return: [Please select: Wrong Size/Changed Mind/Defective Item/Other]
  • For exchanges: [Desired Replacement Item, Size, Color if different]

I confirm that the items are unworn, unwashed, and in original condition with all tags attached.

Please advise if you would like me to use my own shipping method or purchase a prepaid return label.

Customer Information:

  • Full Name: [Your Name]
  • Email: [Your Email]
  • Order Date: [MM/DD/YYYY]

Thank you for your assistance,

[Your Name]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free replacement or full refund

Our style-obsessed customer care team is available Monday-Friday, 9am-5pm CST at [email protected] for any questions about our policies.

We appreciate your trust in Layer Outfit and are committed to making every aspect of your experience—from delivery to returns—feel secure and effortless.