At Layer Outfit, we want you to love every intimate piece as much as we do. If something doesn’t fit quite right or isn’t what you expected, our flexible returns policy ensures a hassle-free experience—just like slipping into our buttery-soft fabrics.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • All original packaging must be included
  • A completed return form must accompany your package

Please Note: For hygiene reasons, we cannot accept returns on swimwear bottoms or bras with removed hygiene liners. These items must have all original protective strips intact.

How to Initiate a Return or Exchange

Follow these simple steps to process your return:

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order with your request
  2. Complete the Form: Fill out our Returns & Exchanges Form (template provided below)
  3. Package Securely: Include the completed form with your items in the original packaging
  4. Ship Back: Send your return package to our fulfillment center at:
    Layer Outfit Returns
    116 Twin House Lane
    Miller, US 65707

Return Shipping Options

You may choose your preferred return shipping method:

  • Self-arranged shipping: You’re responsible for return shipping costs. We recommend using a trackable service.
  • Prepaid Label (US customers): For $8.95, we can email you a prepaid return label (deducted from your refund).

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your original payment method will be credited (credit cards/PayPal)
  • Original shipping fees are non-refundable
  • For exchanges, we’ll ship your new item once the return is received

International Returns

For customers outside the US:

  • You’re responsible for all return shipping costs and any applicable customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may take 7-10 days to appear in your account

Returns & Exchanges Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Layer Outfit Customer Care,

I would like to request a [return/exchange] for my recent order (#[Order Number]). Below are the details:

  • Item(s) for return: [Product Name, Size, Color]
  • Reason for return: [Please select: Wrong Size/Changed Mind/Defective Item/Other]
  • For exchanges: [Desired Replacement Item, Size, Color if different]

I confirm that the items are unworn, unwashed, and in original condition with all tags attached.

Please advise if you would like me to use my own shipping method or purchase a prepaid return label.

Customer Information:

  • Full Name: [Your Name]
  • Email: [Your Email]
  • Order Date: [MM/DD/YYYY]

Thank you for your assistance,

[Your Name]

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned unless defective:

  • Swimwear bottoms (if hygiene liner has been removed)
  • Bras with removed protective strips
  • Final sale items (clearly marked during checkout)

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free replacement or full refund

For any questions about our returns policy, our style-obsessed customer care team is available Monday-Friday, 9am-5pm CST at [email protected].

We appreciate your trust in Layer Outfit and are committed to making every aspect of your experience—including returns—feel secure and effortless.